1. Service breakthroughs: changing the rules of the game
پدیدآورنده : Heskett, James L
کتابخانه: Central Library of Sharif University of Technology (Tehran)
موضوع : ، Customer services,، Sales management
رده :
HF
5415
.
5
.
H43
1990
2. What great service leaders know and do :
پدیدآورنده : James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
کتابخانه: Center and Library of Islamic Studies in European Languages (Qom)
موضوع : Customer services,Service industries-- Management
رده :
HF5415
.
5
.
H474
2015
